Family Nurse Practitioner

Thank you for placing your trust in Karen Hoskins MSN/FNP-PC for your healthcare. It is our pleasure to welcome you to Satori Wellness. Here is some information that may answer a few questions.


Office Hours and Appointments

Office hours and appointment times are 9:00am to 12:00 and 1:30pm to 4:30pm. Monday through Thursday. Urgent problems will be worked in if possible. Your appointment time has been set aside for you. If you are unable to keep your appointment, we are happy to reschedule you but we ask that you notify us as early as possible. We are a small office and do not have the staff to do reminder calls. Please use your own system to keep track of your appointments. Missed appointments are a revenue loss for the business. You may be charged a fee of $25.00 for appointments missed without a 24 hour notice. After three missed appointments without calling, you will be dismissed from the practice.

We strive to stay on schedule. There is information about the visit required by your insurance carrier. We have chosen to have you fill this out prior to the appointment to allow more time discussing what brought you in in the first place. Please arrive fifteen minutes early to complete this so you are ready for your appointment when it starts. Otherwise, your appointment time will be cut short in order to not interfere with the person's appointment after you. Arrival ten minutes after the scheduled appointment will result in rescheduling.


Prescription Refills

Please request prescription refills through your pharmacy and allow at least 48 hours to be completed. They will forward your request to us electronically. Please plan ahead. If you are having problems with the refill, then call our office.


Payment Policy

It is our policy to collect payment due from the patient at the time the service is rendered. This may be your total bill, co-payment, deductible, and/or coinsurance, but we do ask for payment at the time of your visit.


Telephone Calls

Telephone hours are Monday through Friday from 9:00am to 12:00 and 1:30pm to 4:30pm. This is a small office. We have one provider and one office staff. We believe this business model allows for longer patient visits and this is a good thing. The downside is that there is only one person to answer your call. If we are able to answer your call, we will. Otherwise, we ask you to leave a detailed message identifying yourself, contact number and nature of your concern. We find that if you do this, we are able to call you back with answers rather than finding out your concern and then calling you back again with the answer. This allows us to help you faster and allows us to help more people. If you call and just hang up, we will not know that you have called and will not be able to help you. All messages are confidential. We have added a patient portal. This is a way to have direct communication with us and access to your chart. We encourage you to sign up for the portal all we need is your email address.


Emergency and After-Hours Calls

There is a provider on call for after-hours urgent medical advice at 541-471-8307. The on-call is not for medication refills or non-urgent matters. Karen Hoskins, MSN/FNP has an agreement with Three Rivers Community Hospital. If you are admitted as a patient, you will be cared for by a hospitalist. A hospitalist is a provider trained to care for acutely-ill patients. We receive all notes from the hospital daily and we also have a log-in to the hospital. We are usually kept informed of your progress.


Fees and Billing

We are not a financial institution, we do not have a payment plan. Full payment is expected at the time of your visit. This may be your total bill, co-payment, deductible or coinsurance. If you have insurance, we will bill as a courtesy for you. However, you are ultimately responsible for the payment.


Consultations

On occasion, we may refer you to specialty for consultation and/or management of your complex medical need. When this becomes necessary, you will be given the name of the provider or office. We will forward the necessary information to the provider's office and you will receive a phone call from that office regarding your appointment time. If you do not hear from them within two weeks, please let us know so we can follow up for you.


Confidentiality

Your medical record is protected information under federal HIPPA laws. Our Privacy Practices are posted.



NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW CAREFULLY. Revision Date: September 1, 2013

If you have any question about this notice, please contact the Privacy Officer of our office at 541-476-7000

Who will follow this notice

This notice describes our practices and that of (1) any healthcare professional authorized to enter information into your medical record that we maintain at this office; and (2) all employees, staff, and other healthcare personnel.

Your Medical Information

We created a record of the care and services you receive at this office. We need this record to provide you with quality service and to comply with certain legal requirements. This notice applies to all of the records about you maintained by this office. Other physicians or health care providers that you use may have different policies or notices regarding the use and disclosure of your medical information. This notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information. We are required by law to (1) make sure that medical information that identifies you is kept private; (2) give you this notice of our legal duties and privacy practices with respect to medical information about you; and (3) follow the terms of the notice that is currently in effect.

How we may use and disclose medical information about you

The following categories describe different ways that we use and disclose medical information. "Use" is what we do with your information in this office. "Disclose" means sharing your information with others outside this office. All of the ways we are permitted to use and disclose information will fall within one of the categories.

For Treatment

We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, office staff, or other personnel who are involved in your care.

For Payment

We may use and disclose medical information about you so that the treatment and services you receive at this office may be billed to and payment may be collected from you, an insurance company, or a third party.

For Health Care Operations

We may use and disclose medical information about you as reasonably necessary. These uses and disclosures are necessary to run the office and make sure that all of our patients receive quality care.

To the Department of Health and Human Services (HHS)

We must disclose your medical information when requested by HHS when it is undertaking a compliance investigation, review, or enforcement action.

To you

We must disclose your medical information to you when you request it in writing, as described below. We may disclose your medical information to you in other situations.

Opportunity to Agree or Object

We may disclose your medical information in front of others with your informal permission when you are present. If you are not present or otherwise to give permission, we may disclose your medical information to others if, in a healthcare provider's professional judgment, disclosure is determined to be in your best interest. This includes telling family or friends involved in your care about your current medical condition. This also allows us to leave appointment reminders and messages with limited information on your voicemail and answering machine.

Incidental Use

Although we try to limit communications of your medical information to the minimum necessary, we can disclose information that is incidental to an otherwise permissible use.

Valid Authorization

We may disclose your medical information pursuant to your written authorization. For authorization to be valid, you must sign a form containing certain statements.

Public Interest and Benefit Activities

We may disclose medical information about you for 12 national priority purposes, including when required by law, such as statute or court order; for public health activities, such as providing immunization records to a school with a parent's permission; to government agencies regarding victims of abuse; to health oversight angencies to carry out legally authorized audits and investigations; pursuant court orders and subpoenas that meet certain requirements; to law enforcement as described below; to a coroner or medical examiner; as necessary to facilitate organ or tissue donation and transplantation; for research purposes under certain circumstances; to prevent a serious threat to your health and safety or the health and safety of the public or another person; for certain essential government functions; and for workers' compensation or similar programs.

Law Enforcement

We may disclose your Health Information if asked to do so by a law enforcement official (1) in response to a court order, supoena, warrant, summons, or similar process; (2) about a death we believe may be the result of criminal conduct; (3) about criminal conduct at the office; or (4) in emergency circumstances, in order to report a crime, the location of the crime or victims, or the identity, description, or location of the person who committed the crime.

Limited Data Set

In certain situations we may disclose your medical information within a limited data set for research, healthcare operations, and public health purposes. A limited data set is medical information about you from which certain identifying information about you, your relatives, household members, and employers has been removed.

Fundraising

We may disclose certain medical information about you for fundraising purposes. We may also contact you for fundraising purposes. If you do not wish to be contacted for this purpose, you may opt out of receiving such communications.

Psychotherapy Notes, Marketing, and Sales of Protected Health Information

Most uses and disclosures of psychotherapy notes, protected health information for marketing purposes, and that constitute a sale of protected health information require authorization.

Other

Other uses and disclosures not described in this notice will be made only with your authorization.

Our Rights Regarding Medical Information About You

Right to Inspect and Copy

You have the right to inspect and copy medical information that may be used to make decisions about your care. Usually, this includes prescriptions and billing records. To inspect and copy medical information that may be used to make decisions about you, you must submit your request in writing to the Privacy Officer. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. We will select a licensed health care professional to review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.

Right to Amend

If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment, complete and submit an AMENDMENT REQUEST form to the Privacy Officer.

We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that (1) was not created by us, unless the person or entity that created the information is no longer available to make the amendment; (2) is not part of the medical information kept by or for the office; (3) is not part of the information which you would be permitted to inspect and copy; or (4) is accurate and complete.

Right to Accounting of Disclosures

You have the right to request an "accounting of disclosures." This is a list of the disclosures we made of medical information to you.

To request this list or accounting of disclosures, you must submit your request in writing to the Privacy Officer. Your request must state a time period which may not be longer than six years. Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at the time before any costs are incurred.

Right to Request Restrictions

You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend.

WE ARE NOT REQUIRED TO AGREE TO YOUR REQUEST unless (1) the disclosure is for the purpose of carrying out payment or healthcare operations, and (2) the protected health information pertains to an item or service which you, or another person other than your health insurance, have paid for in full. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.

To request restrictions, you may complete and submit the REQUEST FOR LIMITATION AND RESTRICTION OF PROTECTED HEALTH INFORMATION to the Privacy Officer. We will not ask you the reason for your request. Your request must specify how or where you wish to be contacted.

Right to Request Confidential Communications

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.

To request confidential communications, you may complete and submit the PATIENT'S REQUEST TO LIMIT CONFIDENTIAL COMMUNICATIONS to the Privacy Officer. We will not ask you the reason for your request. Your request must specify how or where you wish to be contacted.

Right to a Paper Copy of this Notice

You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. To obtain a paper copy of this notice, contact the Privacy Officer.

Right to Receive Notice of Breach

You will receive notification of breaches of your unsecured protected health information unless we determine there is a low probability your PHI was compromised.

CHANGES TO THIS NOTICE

We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a summary of the current notice in the office. The summary will contain, in the top right-hand corner the effective date. You are entitled to a copy of the current notice in effect.

COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. To file a complaint with the office, contact the Privacy Officer. You will not be penalized for filing a complaint.

OTHER USES OF MEDICAL INFORMATION

Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provide to you.




Notice of Privacy Practices - 2

Form 1